At Sonabet, your privacy is not an afterthought. This policy explains exactly what data we collect, why we collect it, how we use it, and what rights you have over your own information. No jargon, no runaround.
We built our privacy practices around what actually matters to players in Bangladesh.
Every piece of data you send to Sonabet — from your registration details to your payment information — is protected by 256-bit SSL encryption. This is the same standard used by banks. Nobody can intercept your data in transit.
Sonabet does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data belongs to you. We only share it when absolutely required — such as with payment processors or when legally compelled by authorities.
We only collect what we genuinely need to run your account and process your payments. We don't ask for information we don't use. If a piece of data isn't necessary for your gaming experience or legal compliance, we simply don't collect it.
You have the right to access, correct, and delete your personal data at any time. Just contact our support team and we'll handle your request promptly. You can also download a copy of everything we hold about you — no complicated process required.
Sonabet uses cookies only to keep you logged in, remember your preferences, and understand how players use the platform so we can improve it. We don't use tracking cookies to follow you around the internet or build advertising profiles.
Sonabet does not knowingly collect personal data from anyone under the age of 18. If we discover that a minor has registered an account, we close it immediately and delete all associated data. Age verification is a core part of our registration process.
This Privacy Policy explains how Sonabet ("we," "us," or "the Platform") collects, uses, stores, and protects the personal information of players who use the Sonabet platform at sonabet.biz. It applies to all users who access Sonabet via web browser, the Sonabet Android app, or any other supported interface.
We take privacy seriously at Sonabet. When you register an account, make a deposit, or simply browse the platform, you're trusting us with your personal information. That trust matters to us, and this policy is our commitment to being transparent about exactly what we do with your data.
By using Sonabet, you agree to the collection and use of your information as described in this Privacy Policy. If you don't agree with any part of this policy, please stop using the platform and contact us to close your account. This Privacy Policy should be read alongside our Terms and Conditions.
This Privacy Policy is written in English. If there is any conflict between this version and a translated version, the English version takes precedence.
Sonabet collects personal data in two ways: information you provide directly to us, and information collected automatically when you use the platform. Here's a clear breakdown of both.
When you register or use Sonabet, you may provide us with the following:
| Data Type | Why We Collect It |
|---|---|
| Full name | Account registration and identity verification |
| Date of birth | Age verification (18+ requirement) |
| Mobile phone number | Account login, OTP verification, payment processing |
| bKash / Nagad / Rocket number | Processing deposits and withdrawals |
| National ID / Passport (if requested) | KYC verification for large withdrawals |
| Email address (optional) | Account notifications and support communication |
When you use the Sonabet platform, we automatically collect certain technical information:
We do not collect sensitive personal data such as biometric information, health data, or financial account details beyond what is needed to process your mobile wallet payments.
Every piece of data Sonabet collects has a specific, legitimate purpose. We don't collect data speculatively or store information we don't need. Here's exactly how we use your personal information:
You can opt out of promotional communications at any time by contacting our support team or updating your notification preferences in your account settings.
Sonabet uses cookies — small text files stored on your device — to make the platform work properly and to understand how players use it. We keep our cookie use minimal and purposeful.
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential Cookies | Keep you logged in, maintain your session, remember your language preference | No — required for the platform to function |
| Analytics Cookies | Understand which pages and games are most popular, identify technical issues | Yes — via browser settings |
| Preference Cookies | Remember your display settings and notification preferences | Yes — via account settings |
Sonabet does not use advertising cookies or cross-site tracking cookies. We do not participate in any advertising networks that track your behaviour across other websites.
You can control cookies through your browser settings. Note that disabling essential cookies may prevent some parts of the Sonabet platform from working correctly. For instructions on managing cookies in your browser, refer to your browser's help documentation.
Sonabet retains your personal data for as long as your account is active and for a period after account closure as required by law. Specifically:
After the applicable retention period, your personal data is securely deleted or anonymised so that it can no longer be linked back to you. If you request deletion of your account before the retention period expires, we will delete all data that we are not legally required to retain and anonymise the rest.
Even after you close your Sonabet account, some data must be retained for legal compliance. We keep only what the law requires and delete everything else as soon as possible.
Sonabet takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, loss, or misuse.
Despite these measures, no online platform can guarantee 100% security. If you believe your Sonabet account has been compromised, contact our support team immediately via live chat so we can take action to secure your account.
In the unlikely event of a data breach that affects your personal information, Sonabet will notify you promptly and take immediate steps to contain the breach and minimise any harm.
As a Sonabet player, you have meaningful rights over your personal data. Here's what you can do and how to exercise each right:
Request a copy of all personal data Sonabet holds about you. We'll provide it within 30 days of your request.
Ask us to correct any inaccurate or incomplete personal data in your account. Update basic details directly in your account settings.
Request deletion of your personal data. We'll delete everything we're not legally required to retain and anonymise the rest.
Request your personal data in a structured, machine-readable format so you can transfer it to another service if you wish.
Ask us to restrict processing of your data in certain circumstances — for example, while a dispute about accuracy is being resolved.
Object to processing of your data for direct marketing purposes. We'll stop immediately upon receiving your request.
To exercise any of these rights, contact our support team at [email protected] with the subject line "Data Rights Request." We will acknowledge your request within 48 hours and fulfil it within 30 days.
Sonabet is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes age verification steps specifically designed to prevent minors from creating accounts.
If we become aware that a minor has registered an account or provided personal data to Sonabet, we will immediately close the account, delete all associated personal data, and return any deposited funds to the payment method used. We take this obligation seriously and act on it without delay.
If you are a parent or guardian and believe your child has registered on Sonabet, please contact us immediately at [email protected]. We will investigate and take appropriate action within 24 hours.
If you are under 18, you must not use Sonabet or provide any personal information to us. Please visit our Responsible Gaming page for guidance on keeping young people safe online.
The Sonabet platform integrates with a small number of third-party services to function properly. These include mobile payment providers (bKash, Nagad, Rocket), identity verification services, and analytics tools. Each of these providers has their own privacy policy governing how they handle data.
Sonabet is not responsible for the privacy practices of third-party services. However, we carefully vet all third-party providers before integrating them into our platform and require them to maintain appropriate data security standards through contractual agreements.
The Sonabet platform does not contain links to external websites. All links within the platform lead to pages within sonabet.biz. If you navigate away from Sonabet to a third-party website through any means, that website's own privacy policy will apply to any data you provide there.
Sonabet may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify active players via email or an in-platform notification before the changes take effect.
The most current version of this Privacy Policy will always be available at sonabet.biz/privacy-policy. The "Last Updated" date at the top of this page reflects when the policy was most recently revised. We encourage you to review this page periodically to stay informed about how we protect your data.
Your continued use of the Sonabet platform after any changes to this Privacy Policy take effect constitutes your acceptance of the updated policy. If you do not agree with the changes, you should stop using the platform and contact us to close your account.
If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how Sonabet handles your personal information, please get in touch with us. We take all privacy enquiries seriously and respond promptly.
For formal data rights requests — such as access, deletion, or portability requests — please email [email protected] with the subject line "Data Rights Request" and include your registered mobile number so we can locate your account. We will acknowledge your request within 48 hours and complete it within 30 days.
We're here to help. If something in this Privacy Policy isn't clear, just ask. Our support team can explain any part of our data practices in plain language.